✅ Delivery Locations:

• All provinces and districts of Türkiye
• Neighborhood and village addresses
• Workplaces and offices
• Apartment doormen

⚠️ Special Circumstances:

• Islands: +1 business day additional time
• Mountainous regions: Coordination with the cargo company
• Security zones: Additional controls may be required

⏱️ Preparation Times:

• Items in stock: Prepared the same day
• Ordered before 14:00 on the day of order: Shipped on the same day
• After 14:00: Will be shipped the next business day
• Weekend orders: Prepared on Monday

🔍 How Do I Follow?

1. You will be notified via SMS/E-mail when your order is shipped.
2. You will receive your cargo tracking number.
3. You can track it on the cargo company's website.
4. You can check the order status from your account.

• Address Check: Check your delivery address carefully.
• Phone Number: Please provide your current phone number.
• Receiving: ID checks may be made when receiving the cargo.
• Damaged Package: Do not accept damaged packages, have the cargo company file a report.
• Holidays: Cargo delivery is not made on public holidays.

For questions about shipping:

📧 Email: cargo@viaistanbul.com

📱 WhatsApp: +90 XXX XXX XX XX

🕐 Working Hours: Monday-Friday 09:00-18:00

For cargo problems, first contact the cargo company, if no solution is found, you can contact us.

Last update: 31.07.2025